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Legal

Customer Agreements

For customers purchasing ServiceNow’s Subscription Service directly from ServiceNow after May, 31, 2018, your use is governed by the General Terms and Conditions. For purchases May 31, 2018 or earlier, please refer to the Archive.

For customers purchasing ServiceNow’s Subscription Service indirectly from a reseller after May, 31, 2018, your use is governed by the Subscription Service Agreement. For purchases May, 31, 2018 or earlier, please refer to the Archive.

For customers purchasing ServiceNow’s Subscription Service in Australia directly from ServiceNow Australia, your use is governed by the General Terms and Conditions.

For customers purchasing ServiceNow’s Subscription Service in Australia indirectly from ServiceNow Nederland via a reseller, your use is governed by the Master Subscription Service Agreement, contained in the Archive.

Ancillary Documents

The following ancillary documents are incorporated into your applicable customer agreement:

ServiceNow Product Overview for purchases after August 12, 2018. For purchases August 12, 2018 or earlier, please refer to the Archive.

Data Processing Addendum (Effective April 2018)

Subscription Service Guide for purchases after May 31, 2018. For purchases May 31, 2018 or earlier, please refer to the Archive.

Service Descriptions for Packaged Services

If you have purchased one or more of ServiceNow’s Packaged Service offerings, the applicable Service Description provides the context, background prerequisites, and terms that apply for the particular Packaged Service.

 

Customer Success Packages

Customer Success (Effective March 2018)

 

Professional Services 

QuickStart for Active Directory Password Reset (Effective January 2015)

ServiceNow Edge Encryption Design & Advise (Effective July 2017)

ServiceNow Edge Encryption Implementation (Effective July 2017)

Project Portfolio Management (PPM) Accelerated Implementation (Effective July 2018)

 

Remote Services

Remote Administration Services (Effective March 2017)

ServiceNow Express to ITSM Upgrade Services (Effective February 2018)

ITOM Managed Support Services (Effective May 2017)

 

Best Practice Workshop

ITBM Best Practice Workshop

 

Production Readiness Services

Configuration Reviews (Configuration Review, Enhanced Configuration Review)

 

Discovery Services

Discovery Implementation

Discovery Optimization

 

Integration Services

Self‑Hosted Services (Effective April 2015)

 

Support Services

Support Account Management (Effective July 2018)

 

To the extent our customers’ needs exceed what ServiceNow provides in our Packaged Service offerings, our Professional Services team works to tailor statements of work to the particular agreement. Contact your account representative for more information about tailored Professional Services.

ServiceNow’s Commitment Against Slavery and Human Trafficking

Risk Management and Governance Arrangements in Regard to UK Taxation

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