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Your ITSM Journey Made Easy

This is your source for ITSM insights and best practices — whether you’re just getting started or are well into your ITSM implementation. Based upon proven ITIL® maturity models, you’ll find the easy‑to‑follow guidance you need to move your business forward with IT service that is smart and strategic.


Start by discovering where you are and what you need to do to achieve the business outcomes you're looking for.

Find out Where You are on Your Journey

ServiceNow ITSM Journey Diagram

Get Control of Your Service Desk

  • Consolidate processes under one system
  • Quickly resolve issues
  • Shrink your overdue incidents list
  • Get 100% service delivery visibility

Map a Path to Success

Discover How It’s Done

Organize Your Services and Streamline Engagement

  • Build your data model
  • Manage your assets
  • Identify root cause to fix problems once and be done
  • Consumerize the user experience

Choose The Right Approach

Discover How It’s Done

Apply a Business Focus to Accelerate Time to Value

  • Stop service outages before they start
  • Demonstrate service cost transparency
  • Prioritize demand for work and avoid project delays
  • Prove regulatory compliance and avoid penalties

IT Business Management Trends

Accelerating Time to Value

Discover How It’s Done

Optimize and Align Your Team’s Contribution

  • Identify trends and define actions to align to business goals
  • Make better decisions with integrated risk‑management 
  • Drive business optimization with analytics

IT Strategy Trends

Achieve Business Alignment 

Drive Service Management Processes That are Efficient, Connected, Service‑Aware, and Automated

Try the ServiceNow Demo Today

See for yourself how ServiceNow can transform your ITSM.

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