Managing Australia’s biggest theme park
Dreamworld is Australia’s biggest theme park, with rides, slides, and wildlife, all in one place. Located on the Gold Coast, Dreamworld hosts around one million visitors each year with a staff of more than 1,200, including ride operators, lifeguards, engineers, entertainers, animal carers, and many more. Dreamworld is owned by Ardent Leisure Group, a specialist operator of leisure and entertainment assets in Australia and the United States.
Automating cold storage maintenance
The park includes ten food and beverage outlets, each with their own cold storage, as well as a shared cold storage warehouse. Park management must ensure cold storage temperatures are maintained and logged for health and safety compliance. Distribution across a large geographic area increases the complexity of manual monitoring. Dreamworld wanted to decrease operating and labor costs through remote monitoring, allowing the park to track exceptions and automate remediation workflows, while capturing a full audit trail from issue detection to remediation.
Securely monitoring remove sensors
Dreamworld is a long-time user of ServiceNow. Workflows around the park’s safety and incident management run on the Now Platform, along with ride inspection data and maintenance work. ServiceNow Connected Operations is now used across Dreamworld’s food establishments, securely monitoring the sensors in 70 cold storage units. The solution automatically collects data and triggers alerts and investigations in the event an incident or anomaly is detected.