Self-service automates routine processes and boosts HR productivity
Accessing forms, reviewing policies, and securing approvals has never been easier. As a result, HR’s caseload has been reduced by 40%, allowing the team to focus on other pressing priorities, such as recruitment and employee-focused initiatives.
For Magellan, this means that everyone can get back to the work that matters most—helping people live their best lives—more quickly than before.
As a trusted collaborator, ServiceNow helps Magellan deliver on its promise to be an employer of choice
The decision to go with ServiceNow was a simple one for Magellan because it already has the Now Platform in place from an earlier initiative.
ServiceNow HR Service Delivery provides HR with a dashboard of the cases they’re working on. It also gives the team a clear line of sight into the information people are looking for. For example, they noticed that one-third of escalated cases were related to payroll. This prompted the team to create more content on this topic, resulting in a decline in payroll-related queries.
Magellan plans to add data and analytics capabilities to VERN in the near future to help measure business impact. The HR team will also combine data from VERN with other services and processes, such as tuition reimbursement for employees.
“ServiceNow helped us create a workplace of the future,” says Pat. “We see behavioral change in the form of more satisfied and motivated employees, a strengthened reputation as an employer of choice, and a greater focus on strategic growth priorities.”