To protect NBA and WNBA players from the COVID-19 pandemic, the organization monitors players, staff, families, media partners, as well as hotel staff on both campuses.
Building a global game
The National Basketball Association (NBA) is a global sports and media business, with the NBA and the Women’s National Basketball Association (WNBA) at its core. The NBA has a major international presence with games and programming in 215 countries and in 47 languages, and merchandise for sale in more than 100,000 stores in 100 countries. The NBA rosters at the start of the 2019-20 season featured 108 international players from 38 countries and territories.
Securing a restart
Sports, like many other industries, was severely impacted by COVID-19. The NBA was just weeks away from finishing its 2019-20 season when it was forced to stop all games. The WNBA had yet to start.
The NBA wanted to create a secure campus in which to conclude the NBA season and run the entire WNBA season. Among the many challenges of doing so, it needed to establish a secure, digital workflow around access and health screening for all employees.
Nine customized workflows
The NBA abruptly closed down its season on March 11. It wanted to restart on July 30 at Walt Disney World Resort in Orlando, Florida, with the WNBA season taking place at the IMG Academy in nearby Bradenton. Using ServiceNow Safe Workplace suite, HR Service Delivery, Customer Service Management, and Field Service Management, the league was able to create and integrate nine customized workflows to screen, track, and grant tiered access for all those staying on both campuses.