Keeping the trucks rolling: Embrace new technologies to address the field service talent shortage
There is no field service without your technicians. But the impending retirement of experienced workers continues to be a top concern for field service executives. Even more worrying, the Service Council recently found that 60% of technicians may not want to stay in field service as their career.
Hiring, training, and keeping field service talent is vital to your business, whether you have a team of full-time employees or are working with third-party contractors. In this webinar, we’ll examine the barriers to maintaining a skilled field service workforce and discuss technologies you can adopt to:
- Reduce technician turnover
- Help new techs learn on the job
- Retain your experienced workers as long as possible
- Work seamlessly with contractors
Join Nikki Narang and Rob Schaefer from ServiceNow to see how digital workflows and new technologies like AI, augmented reality, and IoT can alleviate your workforce challenges. Hear how our customers are solving these issues and how you can have a happier and more productive field service team.