Reporting on service processes across a company is often manual, based on spreadsheets and massively labor‑intensive ‑ and legacy intelligence tools are typically expensive and don’t produce the analysis needed to make significant performance improvements.
In this webinar, we will identify the key steps you can take to increase visibility and tracking of critical service processes so you can quickly pinpoint areas for performance improvements ‑ and establish a single version of truth for measuring service delivery and driving behavior change. You will also see a real‑world example of workload management in IT and how ServiceNow Performance Analytics can provide quick insights to make high‑value and time‑sensitive improvements to service processes and performance.
During this webinar you will:
- Learn service management best practices on how to quickly gain insights to make performance improvements
- Learn how to establish one single version of the truth for your service delivery
- And ‑ see how you can expand reporting to your mobile devices