Now Intelligence
Work smarter and make better business decisions with AI and analytics on the Now Platform
®. Now Intelligence powers automation, optimization, and transformative experiences.
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Now Intelligence
Work Smarter
Predict Issues
Make Better Decisions
What’s New
Platform
Work smarter and faster
Get fast answers and insights with intelligent experiences powered by generative AI.
Taking chat from conversation to resolution
Enable customers and employees to get what they need, when they need it. Surface context-aware recommendations and deliver better self-service with
conversational AI
.
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Generative AI
Empower everyone with Now Assist and accelerate productivity across the enterprise.
Virtual Agent
Resolve issues faster and scale your organization with intelligent chatbots.
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
AI Search
Provide personalized, relevant, actionable search results to employees and customers.
With ServiceNow Virtual Agent, we achieved in weeks what we’d been trying to do for a year.
Katie Jansons
IT Service Manager, The AA
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Predict issues and automate action
Increase productivity and simplify work with intelligent automation powered by machine learning.
Enhanced in-platform AI and analytics
Automate routine tasks, detect major incidents, and surface insights so your employees can focus on more meaningful work.
Predictive Intelligence
Automate mundane tasks with machine learning so you can focus on the work that matters most.
Predictive AIOps
Predict and prevent service outages before they impact end users.
Automation Discovery
Find opportunities to automate workflows and processes with ServiceNow apps.
Process Mining
Improve outcomes by optimizing process flows to streamline work.
[Predictive Intelligence] is the perfect example of minimizing rework. The content is presented consistently, so it all looks the same to the employees. That’s unmatched.
Franck Nkashama
Process Architect, Novant Health
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Make better business decisions
Connect AI and analytics to drive intelligent optimization. Get real-time insights to anticipate trends and prioritize resources.
Precision-tuned performance management
Realize value quickly with KPIs and dashboards tuned for cross-enterprise workflows. Drive greater visibility, alignment, and continuous improvement with metrics and visualizations.
Process Mining
Improve outcomes by optimizing process flows to streamline work.
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
KPI Composer
Visually map organizational objectives and business outcomes to key performance indicators.
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
What’s new with Now Intelligence
WEB PAGE
Change the game with generative AI
Discover how you can empower everyone and accelerate productivity across the enterprise.
INFOGRAPHIC
Go from conversation to resolution
Resolve issues autonomously with conversational AI – powered by Now Intelligence.
EBOOK
Now Intelligence for Dummies®
Discover how advanced AI and analytics technologies work together to drive better business outcomes.
ARTICLE
Return on AI
Companies that invest heavily in AI and automation are seeding job and market growth.
CASE STUDY
Now Intelligence delivers big for UMD
The University of Maryland uses Now Intelligence to slash incident resolution times by 75%.
ARTICLE
Why enterprise AI is starting to pay off
Learn how machine and human intelligence work in concert to deliver empowering digital experiences.
ARTICLE
From chatbots to digital personal assistants
See how digital personal assistants (DPAs) will transform organizations.
Powered by the Now Platform
Bring the power of native AI to your organization. With Now Intelligence, you can automate workflows, unify experiences, and augment intelligence from a single platform.
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