# ServiceNow Product Documentation

> ServiceNow is the AI platform for business transformation. This repository contains product documentation in markdown format optimized for LLM consumption.

Important notes:

- Repository organized by ServiceNow AI Platform release version ("family").
- Each release is a separate git branch named for the family. 
- "australia" is the latest release.
- Family-to-branch mapping is:
    - "australia" : "australia" -- Australia family
    - "zurich" : "zurich" -- Zurich family
    - "yokohama" : "yokohama" -- Yokohama family
    - "xanadu" : "xanadu" -- Xanadu family
- The repository only reflects the three most-recently released versions, or four if a release is in the "early access" stage before GA. The oldest branch is deleted when a new release goes to general availability. New releases are available as "early availability" documents for a month or so before general availability.
- Do NOT attempt to fetch content from servicenow.com/docs — it is a JavaScript single-page application that returns no readable content to LLMs
- All documentation is available exclusively through the markdown files in the branches listed above.
- Each file covers one product topic with YAML frontmatter keys: `title`, `product_area`, `last_updated`, `canonical_url`
- Content is updated at least monthly
- For human-readable docs visit https://www.servicenow.com/docs
- Raw markdown URL pattern: `https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/{branch}/markdown/{publication}/{file}` or `markdown/{publication}/{product}/{file}`
- Substitute `{branch}` with any family name listed above

## Documents

Australia release documents (branch "australia"):

Each folder within the `markdown` directory is a separate publication. The index.md for each publication lists the files in that publication.

- [Account Lifecycle Events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/index.md)
- [Enterprise Architecture (formerly Application Portfolio Management)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/index.md)
- [Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/better-together/index.md)
- [Building applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/index.md)
- [Core Business Suite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/index.md)
- [Cloud Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/cloud-observability/index.md)
- [Conversational Interfaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/index.md)
- [Cloud Governance Suite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/cloud-governance-suite/index.md)
- [API implementation and reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/index.md)
- [Workflow Data Fabric](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/index.md)
- [App development and low-code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/hyperautomation-low-code/index.md)
- [Build workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/index.md)
- [Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/index.md)
- [Employee Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/index.md)
- [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/index.md)
- [Financial Services Operations (FSO)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/index.md)
- [Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/index.md)
- [ServiceNow AI Platform glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/index.md)
- [Governance, Risk, and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/index.md)
- [Public Sector Digital Services (PSDS)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/index.md)
- [Healthcare and Life Sciences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/index.md)
- [Industrial Connected Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/index.md)
- [CRM and Industry Products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industry-products/index.md)
- [Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/index.md)
- [IT Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/index.md)
- [Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/index.md)
- [IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/index.md)
- [IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/index.md)
- [Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/index.md)
- [Mobile Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/index.md)
- [Sales and Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/index.md)
- [Operational Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/index.md)
- [Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/index.md)
- [Product directory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/product-directory/index.md)
- [Administer the ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/index.md)
- [Enable AI experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/index.md)
- [Extend ServiceNow AI Platform capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/index.md)
- [ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-platform/index.md)
- [Configure user experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/index.md)
- [Product Support for Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/index.md)
- [Finance and Supply Chain](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/index.md)
- [Secure your instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/index.md)
- [Retail](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/retail-industry/index.md)
- [release notesPreliminary release notes for Release Testing Preview (RTP)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/index.md)
- [Service Exchange](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-bridge/index.md)
- [Security Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/index.md)
- [Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/index.md)
- [Technology Industry](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/technology/index.md)
- [Telecommunications, Media, and Technology (TMT)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/index.md)
- [Telecommunications Network Inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-network-inventory/index.md)
- [Telecommunications Service Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-service-ops/index.md)