Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • BROADCAST
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
  • CUSTOMER SUCCESS
  • Now Creators
  • Gain recognition and reach new career heights.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

ThinkJar: Six Transformational Customer Service Trends

Customer service is evolving. Time to change.

Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journey, and achieving operational excellence—working with customers and working across teams to deliver better service.

Download the white paper from ThinkJar and learn about:

  • The six trends that focus on budgeting, spending, technology, data, channels, as well as cloud, platforms, and ecosystems
  • The five tenets for operational excellence

Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
    No
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No