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Analyst Report

ThinkJar: Six Transformational Customer Service Trends

Customer service is evolving. Time to change.

Traditionally, customer service has been single channel or nonintegrated multichannel, with the company-centric goals of efficiency and cost-savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journey, and achieving operational excellence—working with customers and working across teams to deliver better service.

Download the white paper from ThinkJar and learn about:
  • The six trends that focus on budgeting, spending, technology, data, channels, as well as cloud, platforms, and ecosystems
  • The five tenets for operational excellence
Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch