• Products
  • Use Cases
  • Industries


  • Forrester: Improve agility
  • Simplify and consolidate your platform to put more focus on revenue growth.


  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey


  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

Aberdeen: Bring ITSM Into The Modern Age With End-User Self-Service Support

The rise of the Internet changed many things. How we shop, how we find and consume news, music and movies, even how we connect with friends and family. One of the biggest changes is how the Internet empowered people to, on their own, handle a large number of tasks and solve problems that, pre‑Internet, would have required working with a third‑party expert or helper. 

However, there’s one area that has lagged behind in the self‑service trend, namely, IT service and support. By implementing self‑service capabilities, leading IT departments reduce demands on staff and cut the cost of providing IT support. 

Read more to find out how your team can join the ranks of leading IT organizations by providing a modern self‑service experience your end‑users will love.

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.