Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
Analyst Report

Calling All Superagents! These Megatrends Will Make Them Customer Service Heroes

Forrester pinpoints three megatrends for 2019 that are fundamentally changing how customer service operates.

Faster than a speeding chatbot…Able to leap tall customer requests in a single bound. Automation and AI have taken over the low-value, repetitive tasks of customer service, creating the need for the superagent—an expert in handling the high-value, challenging customer service tasks. Check out the Forrester report about the three megatrends affecting customer service this year. Learn:
  • How automation and AI are reshaping operations and why it’s important to embrace the technology
  • How AI is transforming the agent workforce and what that means to today’s generalist and mid-tier agents
  • How you can empower your agents to deliver real customer value
Get the 2019 Report

The Three Customer Service Megatrends In 2019: As AI Eats Jobs, Agents Are More Valued, January 2019, Forrester
Created with Sketch.

Start your path to success

All Form Fields Are Required
  • Business E-mail
  • First Name
  • Last Name
  • Company
  • Business Phone
  • Job Title
  • I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.
    Yes
    No
  • Mobile Phone
  • Create an account for instant downloads and other premium resources
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [" ! ' # $ % & ’ ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~] is required

    Password cannot be a part of your email.

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Skip To Try Demo
Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch