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Customer Service Best Practices Toolkit

This ServiceNow toolkit features the Gartner report, Rethinking CRM Customer Service Fundamentals for a New Age and a collection of ServiceNow white papers.

In this toolkit, you will learn about new strategies, processes, and technology that will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect.

Source: Gartner, Rethinking CRM Customer Service Fundamentals for a New Age, Michael Maoz, 8 March, 2016

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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