Forrester’s 2018 Top 10 Customer Service Trends

See how operations can become faster, cheaper–and yet, more human 

Whether you’re thinking about voice interactions, chatbots, or visual engagement, one thing’s for sure: 2018 is going to be a year of tremendous growth. To scale accordingly, companies must keep up with the fast pace of innovation in this digital economy. 

Download this Forrester Report and discover this year’s top 10 trends organizations should consider as they gear up to deliver exceptional customer service. Some of our takeaways include:

  • Delivering the best customer service experience
  • Using automation and artificial intelligence to up‑level operations
  • Maximizing human connections in a self‑service and digital world

Get the Forrester 2018 Report
"2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human” ‑ January 2018, Forrester Research


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