Solutions

  • Products
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  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

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  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

ServiceNow Improves IT Productivity, Service Levels, and Costs

Modernizing your IT Service Management will digitally transform your business and optimize IT performance.  Read the Forrester Total Economic Impact™ study of ServiceNow to understand the benefits, costs, and risks of switching to ServiceNow.  The study shows:

  • Increased IT productivity by 20%
  • Increased services automation to 20%
  • Reduced monthly incidents by 66%
  • Increased their CSAT scores by 6%

The study provides potential customers with a framework to evaluate the real‑world customer experience and economic impact of switching to ServiceNow. The study shows how you can achieve:

  • $4.1M infrastructure savings over three years
  • 9 Month Payback
  • 195% ROI

 

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