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Analyst Report

IDC Identifies the Leaders in the Problem Management Market

ServiceNow has been named by IDC as the clear leader in the “problem management software” market. IDC’s definition of problem management includes incident, problem, request, release, knowledge base and service catalog.

Download this IDC Study to:
  • See how vendors in theproblem management softwarespace stack up against each other
  • Understand how customers are reducing TCO by expanding the use of problem management solutions
  • Learn what it takes to transition from a reactive call center to a proactive business enabler
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch