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IDC Identifies the Leaders in the Problem Management Market

ServiceNow has been named by IDC as the clear leader in the “problem management software” market. IDC’s definition of problem management includes incident, problem, request, release, knowledge base and service catalog.

Download this IDC Study to:

  • See how vendors in the problem management software space stack up against each other
  • Understand how customers are reducing TCO by expanding the use of problem management solutions
  • Learn what it takes to transition from a reactive call center to a proactive business enabler

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