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Analyst Report

Ready to Wow Your Workforce?

5 key initiatives for a service desk that’s built to impress.

A rock star service desk keeps a company humming along. But when they miss a beat, productivity comes to a screeching halt.

Create a service desk that’s built to impress with Five Key Initiatives to Wow Your Workforce with Your Service Desk. This September 2015 Forrester Research report by authors Elinor Klavens and Eveline Oehrlich features five powerful initiatives to help your service desk shine at every “moment of truth”—those critical occasions when they interact directly with your workforce.

Discover how to strengthen their link in the workforce enablement chain by:
  • Separating incidents from service requests to improve service delivery
  • Evaluating your contemporary workforce enablement building blocks
  • Tirelessly pursuing automation and self-service opportunities
  • Equipping your agents with the skills of an ambassador
  • Getting your workforce the tools they need
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch