ServiceNow Named the Leader in IT Service and Incident Management
Software Market
The IDC MarketScape IT Service and Incident Management Software 2017
Vendor Assessment compares vendors who offer IT service and incident
management software to end‑user clients. This research represents both
a quantitative and qualitative assessment of the offering and is based
on criteria that measures how closely aligned each vendor is with
meeting customers’ current and future needs.
ServiceNow is recognized as a clear leader because of our ability to
help customers modernize their IT service delivery by allowing them to
operate faster and be more productive and scalable than ever
before. IDC also highlights how ServiceNow’s Intelligent Automation
Engine helps IT organizations lower operation costs while improving
their ability to efficiently and effectively comply with SLAs.
Read the full report for:
- A full assessment of key
vendors
- An overall snapshot of the industry
- Insight into what makes ServiceNow different