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Analyst Report

Improved IT productivity, performance, and savings

Future-proof IT service, operations, and management

Forrester Consulting can validate the business value of ServiceNow solutions via Total Economic Impact™ (TEI) assessment data.  TEI is a methodology developed by Forrester Research that improves a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients.

Download to discover how switching to ServiceNow can help IT:
  • Resolve incidents 33% faster
  • Improve agent productivity by 30%
  • Resolve major outages 25% faster
  • Reduce annual service request volume by 7%
*Total business value of ServiceNow IT apps, August 2021, Based on the source data of The Forrester Certification of ServiceNow’s Value Management Model, Forrester consulting, April 2020.
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