In the age of the customer, executives don't decide how customer‑centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities.
Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate plans for delivering differentiated services.
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"Trends 2016: The Future Of Customer Service, January 2016, Forrester Research”