• Products
  • Use Cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Top 10 Trends: The Future of Customer Service

In the age of the customer, executives don't decide how customer‑centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities.

Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate plans for delivering differentiated services.

Gain practical advice from leaders in customer service excellence around a wide range of topics including:

  • Making self‑service easier
  • Proactively engaging with customers
  • Improving the experience using new channels
  • Streamlining service delivery with prescriptive advice

Get The Forrester 2016 Report

"Trends 2016: The Future Of Customer Service, January 2016, Forrester Research”

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.