The University of Bradford knew something had to give. Its HR department was drowning in painfully slow manual processes, and a lack of insight into day‑to‑day activities had left management in the dark. The solution? HR service management.
In this case study, you’ll discover how the university built a self‑service portal to give 3,000+ employees 24x7 access to critical information and created prioritized workflows for a multi‑tiered service model.
In just one month, the university was able to: