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Live Demo

Workforce Optimization for HR

September 26, 2023
8:00 am - 9:00 am PST
This demo explores how to use Workforce Optimization for HR to optimize your workforce and manage your teams efficiently. With Workforce Optimization you can manage and monitor the real-time work being done by your agents across different channels and queues, coach your teams so that they gain the skills that let you address the demands from your customers, and efficiently schedule your teams to provide better coverage with integrated channel management.
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