Session 2: Automate and optimize customer experience processes with end-to-end visibility

This demo explores how ServiceNow’s Customer Workflows solutions leverages the customer service portal and virtual agent to provide a personalized experience engaging the consumer to interact with the brand. It then demonstrates what happens behind the scenes of the front office experience. You will see how ServiceNow seamlessly enables a single process flow across Customer Service Management and Field Service Management along with the agent and field service technician experiences and processes. Bringing people, systems, and data into one System of Action allows teams to work together to solve a customer’s issue quickly, with full transparency, so anyone in the company has visibility into where things sit—while informing the customer along the way.