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A 6-step approach for ITSM and ITOM to work better together: Steps 1 and 2

 It’s time for a new and better way of managing IT services. This eBook series will walk you through the six steps every business needs to take to break down organizational silos and drive better business outcomes.

There’s no doubt that IT is at the heart of the business transformation that will drive future success. But to completely fulfill their digital potential, organizations must find a way to deliver IT service management and IT operations management that work in unison. This starts with two critical steps :

  1. The establishment of a CMDB
  2. Discovering infrastructure and business services to populate the CMDB with the data and information needed to support both ITSM and ITOM operations.

By taking the first two steps, you can build an IT management solution that spans both ITSM and ITOM to improve service quality, speed up operations, reduce costs, offer greater insight into performance, and enhance the end‑user experience.

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