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A 6-step approach for ITSM and ITOM to work better together: Steps 3, 4, and 5

Welcome to the second eBook in a three‑part “ITSM and ITOM—Better Together” series, where you’ll discover the next steps to break down organizational silos and drive better business outcomes.

This eBook focuses on taking an intelligent approach to service operations and management. You’ll learn what you need to create an environment that sets you up for success. You’ll also see discover the benefits of tapping into intelligent working and workflow automation, including:

  • Reduced event management “noise” and fewer priority 1 outages
  • Finding the root cause of an issue to reduce resolution time
  • Creating a more efficient service desk so that IT staff can focus on higher‑value work

Read the eBook to take the next critical steps of proactively identifying service issues, creating informed incident response, and implementing automated remediation—and watch your IT services soar.

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