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A 6-step approach for ITSM and ITOM to work better together: Step 6

Welcome to the third eBook in a three‑part “ITSM and ITOM—Better Together” series. Read on for the last, crucial step you must take to break down organizational silos and drive better business outcomes.

Step six is all about getting a single view across all IT services and operations. This includes real‑time visibility into ITSM and ITOM activities at the strategic, operational, and individual level, as well as end‑to‑end activities that span both service and operations management. You’ll discover:

  • The benefits of a single system of record and in‑platform analytics
  • 8 tips for better utilizing a single system of record and becoming “metric savvy”
  • A comprehensive understanding of the “better together” story

Enjoy the third and final eBook—and best of luck on your own ITSM and ITOM journey.

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