eBook

A 6-step approach for ITSM and ITOM to work better together: Step 6

Welcome to the third eBook in a three-part “ITSM and ITOM—Better Together” series. Read on for the last, crucial step you must take to break down organizational silos and drive better business outcomes.

Step six is all about getting a single view across all IT services and operations. This includes real-time visibility into ITSM and ITOM activities at the strategic, operational, and individual level, as well as end-to-end activities that span both service and operations management. You’ll discover:
  • The benefits of a single system of record and in-platform analytics
  • 8 tips for better utilizing a single system of record and becoming “metric savvy”
  • A comprehensive understanding of the “better together” story
Enjoy the third and final eBook—and best of luck on your own ITSM and ITOM journey.
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch