• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Now Platform New York Release
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.


Now Creators
  • Now Creators
  • Gain recognition and reach new career heights.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

A 6-step approach for ITSM and ITOM to work better together: Step 6

Welcome to the third eBook in a three‑part “ITSM and ITOM—Better Together” series. Read on for the last, crucial step you must take to break down organizational silos and drive better business outcomes.

Step six is all about getting a single view across all IT services and operations. This includes real‑time visibility into ITSM and ITOM activities at the strategic, operational, and individual level, as well as end‑to‑end activities that span both service and operations management. You’ll discover:

  • The benefits of a single system of record and in‑platform analytics
  • 8 tips for better utilizing a single system of record and becoming “metric savvy”
  • A comprehensive understanding of the “better together” story

Enjoy the third and final eBook—and best of luck on your own ITSM and ITOM journey.

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..