Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Advanced Knowledge Management Guide for ITSM

Deliver better IT services

Effective knowledge management drives productivity, satisfaction, and cost savings. Yet it’s a challenge to embed knowledge management into everyday work—so it’s second nature for everyone to share what they know.

Get this free eBook, Exploiting Knowledge to Deliver Better IT Services, and learn:

  • How to use knowledge management to solve problems faster at a lower cost
  • Ways to share expertise beyond the knowledge base article
  • 6 tips for creating knowledge‑centered IT operations

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.