Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Quick Start - An Overview of ITIL (Continual Service Improvement)

An ITIL eBook That is Not Boring
Your pain‑free guide to ITIL and Service Improvement

Unlike many of the ITIL stages, the Service Improvement stage is short and sweet. It’s also one of the most important stages in the ITIL lifecycle. You’ll learn how to take what you’ve implemented and continue making it better.

In this ITIL eBook, you’ll also discover:

  • Three Service Improvement Models to assess and improve your services
  • Translations of ITIL 2011 Glossary definitions (the digestible kind)
  • A final refresher on all things covered in the ITIL eBook series

Now, go get ‘em tiger! And get ready to revel in your hard‑earned ITIL awesomeness.

Happy reading!

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.