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Incident Management: A Practical Approach to Adoption

Find out why incident management is the secret to scaling with success

A constant barrage of walk‑up and phone call requests. Disconnected tools and poorly defined processes. A fuzzy view of how IT is performing. Sound familiar? If so, it’s time for your IT help desk to become acquainted with incident management—and find out why it’s the answer to your most pressing problems.

Our new eBook, Incident Management, is the perfect primer for anyone seeking to upgrade their service desk experience. Download it to discover how incident management is the key to creating a system that:

  • Automatically routes each incident to the right person or team based on configurable data
  • Prioritizes incidents based on business impact
  • Gives your team powerful collaboration tools
  • Escalates when an incident isn’t being resolved quickly enough
  • Shows users real‑time status of their incidents

And that’s just phase one. Download the eBook to discover the many ways incident management can easily take your IT help desk from drowning in requests to owning your success.

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