Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Change starts with people
  • Successful companies invest in helping employees through major transitions.

Investing in ITIL-Aligned ITSM Technology

Learn how ITSM technologies can help support your ITIL adoption

If you are interested in implementing ITIL – the IT service management (ITSM) framework – you need to carefully consider the blend of people, processes, and technology that you use to support an ITIL rollout.

Your company could attempt to adopt ITIL without fit‑for‑purpose ITSM technology, but the result would leave people “working harder, not smarter” — able to employ a number of ITIL best practices but not necessarily doing so efficiently or effectively.

In this eBook you will learn:

  • How a fit‑for‑purpose ITSM platform helps with ITIL adoption (and IT operations)
  • How to justify the investment in a fit‑for‑purpose ITSM platform
  • Understanding your requirements to select the best technologies for supporting your ITIL implementation

If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services.

Blue Background

All Form Fields Are Required
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.