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Five Stories, Five Reasons to Modernize ITSM

See how five leading brands modernized ITSM with ServiceNow

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—have made that move, and they aren’t looking back. This ebook describes how they left their legacy ITSM systems behind in favor ServiceNow® IT Service Management to gain:

  • Agile and rapid responsiveness to business changes
  • Improved engagement with employees
  • Cost savings through automated processes
  • Higher productivity across the board


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