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  • A guide with best practices for transforming the employee service experience.
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  • A research doc about government agencies’ digital transformation challenges.

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  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

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  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
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  • Formal collaboration helps implement new technology safely and effectively.

Five Stories, Five Reasons to Modernize ITSM

See how five leading brands modernized ITSM with ServiceNow

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—have made that move, and they aren’t looking back. This ebook describes how they left their legacy ITSM systems behind in favor ServiceNow® IT Service Management to gain:

  • Agile and rapid responsiveness to business changes
  • Improved engagement with employees
  • Cost savings through automated processes
  • Higher productivity across the board

 

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