• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Measure What Matters

Turn Technology into Business Advantage, Maximize Benefits, Optimize Spend, and Increase Velocity

Every IT organization has to be run as a business, and that starts with managing what matters. For IT organizations, what matters are the services they deliver to their business. It’s how they create value, and it’s how they are judged. IT services, business applications, and critical infrastructure projects are IT’s stock in trade. These are the things that the business cares about, and it’s why IT exists.

Today, your IT organization is expected to be a true business partner, not a back‑office technology function as in the past. Download this eBook and learn how to measure what matters, and start running your IT as a business.

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