• Products
  • Use Cases
  • Industries
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.


Measure What Matters

Turn Technology into Business Advantage, Maximize Benefits, Optimize Spend, and Increase Velocity

Every IT organization has to be run as a business, and that starts with managing what matters. For IT organizations, what matters are the services they deliver to their business. It’s how they create value, and it’s how they are judged. IT services, business applications, and critical infrastructure projects are IT’s stock in trade. These are the things that the business cares about, and it’s why IT exists.

Today, your IT organization is expected to be a true business partner, not a back‑office technology function as in the past. Download this eBook and learn how to measure what matters, and start running your IT as a business.

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