Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
eBook

Now on Now: How ITOM and ITSM makes IT Operations Service-Aware

In this ebook, discover the lessons we learned on our journey to building a business service–centric Services Reliability Team (SRT) that can now proactively eliminate service outages with better visibility, availability, and optimization.

IT is a driving force behind great work experiences. So when it was time to modernize our own infrastructure‑centric IT operations, we tapped into the combined power of ITSM and ITOM to improve the experience and productivity of our SRT team and achieve a:
  • 50% reduction in MTTR
  • 67% decrease in P1 and P2 incidents
  • 9,600 hours saved eliminating manual work in the SRT annually
Today, we can confidently deliver high‑performance, high‑availability business services to all our employees. And we’ve created an incredibly agile IT environment, one where automation turns days into minutes. Read this eBook to find out how we did it—and how your company can, too.
Created with Sketch.

Get this eBook

All Form Fields Are Required
  • Business E-mail
  • First Name
  • Last Name
  • Company
  • Business Phone
  • Job Title
  • I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.
    Yes
    No
  • Mobile Phone
  • Get ServiceNow ID
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [" ! ' # $ % & ’ ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~] is required

    Password cannot be a part of your email.

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Skip To Try Demo
Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch