• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Rapidly Expand Service Agility

Imagine you’re responsible for provisioning a large team of users with all the software they need to be productive, including enterprise‑scale systems, web apps, mobile apps, and desktop office tools. These solutions may reside on your network, in the cloud, or on client machines. Fortunately, you have a single

system of record for quickly provisioning software and managing change, so you can respond nimbly to user requests and evolving business needs.

Does all this sound too good to be true? It’s not. It’s what service agility looks like for a growing number of ServiceNow customers around the world. New IT operations management (ITOM) best practices reliably deliver service agility, often for a smaller investment of time and money than you expect. By developing a strategy to drive service agility, you can transform IT from technology gatekeepers to technology solution providers. You also help IT and your internal service providers in finance and HR to save hours every week. This ebook can help you understand how agile your services are today and find the shortest and safest path to service agility tomorrow.

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