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Say hello to the new ITSM

See what’s reshaping ITSM capabilities and benefits.

IT service management (ITSM) has become a hub of digital transformation. Automation, artificial intelligence (AI), and analytics have made certain types and levels of service possible for the first time. Companies deploying ITSM‑related technologies are benefiting from increased IT productivity, cost savings, and customer satisfaction.

Download the EMA study that’s based on a survey of 400 global ITSM professionals and learn about today’s ITSM. Get information to help you make smart decisions about the future of your service management, including:

  • How ITSM is changing
  • The role it plays to deliver Enterprise Service Management (ESM)
  • The primary use cases, drivers, obstacles, and benefits
  • How AI and analytics are changing the face of service management

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