Now on Now: How ServiceNow automates its own security operations

How automation speeds up incident response and helps us retain scarce security talent

ServiceNow takes cybersecurity seriously—we’re commited to delivering a highly‑secure cloud environment that our employees and customers demand. That’s why we use ServiceNow® Security Operations for security incident response and vulnerability response.

We’ve moved from using manual processes to using automated workflows that help us drive efficiency, attract and retain security expertise, and strengthen and accelerate our security processes. See how our own solution has helped us achieve:

  • $400,000 in annual savings
  • 50% increase in number of incidents handled per analyst
  • 8,700 hours saved in our security operations center

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