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ServiceNow Benchmarks and Data Insights

A ServiceNow eBook

ServiceNow Benchmarks (a ServiceNow application) gives you instant visibility into your service management performance relative to your peers.  ServiceNow Benchmarks and Data Insights presented here are based on aggregated and anonymized benchmark data without any identifying customer information.

These insights are based on live data across ServiceNow instances.  Industry‑specific insights as well as insights related to the size of the organization are presented.  The purpose of these insights is to bring you closer to the real performance of service management globally and help you drive continual service improvement.


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