Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail

5 Critical Steps for Outcomes-First Customer Service

Outcomes matter more than anything in this new economy where customers rule. Being customer‑centric means understanding what your customers want. Then you must deliver co‑created value for each customer—as well as your company—in a financially sound way.

To achieve successful outcomes, organizations will need to adopt a new model for delivering the best possible end‑to‑end customer experience. Each outcome with a customer builds on the previous one, with the ultimate outcome being ongoing customer engagement.

Join this webinar with Esteban Kolksy, founder of ThinkJar, and John Ragsdale, distinguished VP of Technology Research at TSIA, as they discuss:

  • Five required actions for achieving customer engagement and loyalty.
  • A model for delivering useful and effective information to help customers create their experiences.
  • Operational excellence and the role of service management, machine learning, and the Internet of Things (IoT).

Blue Background

Created with Sketch.

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.
    Yes
    No
  • Mobile Phone
  • Get ServiceNow ID
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password cannot be a part of your email id

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Skip To Try Demo
Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch