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A Customer Success Story - Flight Centre

Gaining Visibility And Control In A High Velocity IT Environment

In today’s increasingly digital landscape, organisation’s internal and external consumers demand high levels of service and support. As a result of the high velocity of change that this demand brings, IT Service is becoming more challenging.

Global retail leader, Flight Centre, has continually led the way in IT innovation, however, their rapid worldwide growth and the ever‑changing space of IT Service Delivery has created opportunities for continuous service improvement.

Flight Centre has partnered with ServiceNow to help meet with the evolving global demands of the travel industry. During the webinar Flight Centre Enterprise Operations Manager, Michelle Willis, and ServiceNow IT Operations Management Specialist, Alex Margarit will discuss:

  • The business outcomes Flight Centre was looking to deliver
  • Challenges Flight Centre faced to deliver on those outcomes
  • How Flight Centre measured their success and key wins that they were able to deliver.

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