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Aaron’s Automates Enterprise Service Management with Custom Applications

Tracking IT incidents is tough – especially if you’re a large corporation like Aaron’s. Headquartered in Atlanta, Aaron's sells and leases furniture, consumer electronics, home appliances, and accessories through more than 1,860 company‑operated and franchised stores in the US and Canada.

Like a lot of customers, Aaron’s implemented ServiceNow for incident ticketing. They knew they were getting something powerful, but didn't really understand how powerful until they saw how the solution drove true business value for their organization. 

In this webinar, attendees will:

  • Hear how Aaron’s mastered incident ticketing with ServiceNow
  • Learn best practices for building custom apps, ranging from Customer Claims to a Direct Ship Request app
  • Find out how to expand ServiceNow usage beyond IT to drive key business initiatives

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