Artificial Intelligence & Intelligent Technologies: Strategies for Driving Customer Service Innovation

In this live webinar, learn how to transform your customer experience and add business value using the latest intelligence tools and technology.

Artificial intelligence and intelligent technologies describe a collection of technologies that can be used to perform tasks normally requiring intelligence, such as analytics, machine learning, or virtual assistance. These technologies are transforming our everyday lives—virtual assistants that automate texting and communication, machine learning that automatically performs intelligence actions, and embedded analytics to support smart real‑time decision making. Intelligent technologies will ultimately benefit a wide range of industries; however, customer service is already seeing real and tangible benefits from the strategic application of these technologies to speed and improve the servicing and resolution of customer concerns. In order to drive customer service innovation, companies should consider the following three strategic uses of intelligent technologies:

  • Deliver engaging, personalized experiences that increase customer satisfaction
  • Increase the efficiency and effectiveness of issue resolution
  • Continuously improve and optimize service processes
  • With ServiceNow Performance Analytics, Agent Intelligence (Machine learning), and virtual agent (chat‑bot) you can start improving the strategic use cases instantly.

    Understand how Virtual agent enables you to provide engaged, personalized experiences that increase customer satisfaction Learn how Agent Intelligence increases the efficiency and effectiveness of issue resolution Start using Performance Analytics to continuously improve and optimize service processes

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