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Bloomin Brands: Creating A Tasty Transformation For Its Restaurants

Bloomin’ Brands is one of the world's largest casual dining companies with approximately 94,000 team members and close to 1,500 restaurants throughout 48 states, Puerto Rico, Guam, and 19 countries. Initially, the company used ServiceNow internally within IT, where it was seen primarily as a ticketing system. That changed, however, when they realized the broad potential that the Now Platform provided to transform the way that Bloomin’ Brands supported its restaurants – both within IT and across the business.

Join Todd Zambrovitz of ServiceNow and Noel Javier of Bloomin’ Brands to learn how Bloomin’ Brands leveraged the Now Platform to build high value digital workflows to connect their business and create a great dining experience for their customers.

Attendees will:

  • See how how Bloomin’ Brands uses a low code rapid deployment process to create digital workflows.
  • Understand how interactive dashboards and intuitive GUI interfaces can improve user satisfaction.
  • Experience how a platform approach can help build relationships with the business and open the way for delivering new business value beyond IT.

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