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Bristow: Process Automation in Your Digital Enterprise

Bristow Group, a worldwide industrial aviation service provider, was relying on a homegrown legacy ticketing system for IT services. The lack of simplified and standardized processes, procedures, and systems across critical services resulted in customer frustration and support teams unable to keep pace with the needs of the business.

Learn how Adil Ahmed, Director, Knowledge Systems, at Bristow Group was able to transform his organization’s approach to delivering services by developing custom apps on the ServiceNow Platform for internal services such as: Fleet Support, Fleet Maintenance Planning, Facilities, and more.

Attend this webinar and hear how Bristow Group was able to:

  • Automate critical processes with ease by leveraging the ServiceNow platform
  • Engage and delight business users through a state‑of‑the‑art consumer‑grade user experience
  • Continue to expand the benefits of a service management framework well outside of IT into operations and their other business functions

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