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Building the Workplace of the Future at a Fortune 1000

Magellan Health is a leader in managing the fastest growing, most complex areas of health, including special populations, complete pharmacy benefits and other specialty areas of healthcare. Magellan supports innovative ways of accessing better health through technology, while remaining focused on the critical personal relationships that are necessary to achieve a healthy, vibrant life.

Join Patricia Tourigny, Senior Vice President for HR Shared Services at Magellan Health, as she outlines this Fortune 1000 firm’s strategy for making its employees’ lives easier, allowing them to stay focused on the company’s core mission.

Learn how Magellan is transforming HR service delivery and creating the workplace of the future by:

  • Rolling out a self‑service portal to nearly 10,000 employees, deflecting 80% of routine inquiries
  • Creating a robust knowledge base that driving 57,000 article views in one month
  • Developing a sound communications plan that allowed them to turn off phone support on day one

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