Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Now Platform New York Release
  • BROADCAST
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.

Customers

Now Creators
  • CUSTOMER SUCCESS
  • Now Creators
  • Gain recognition and reach new career heights.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Create High-Value Customer Experiences in the Field Like HP Indigo

While customers may like seeing field engineers in person, they enjoy having their issues resolved without a visit even more.

Your field service technicians are often seen as the face of your support organization. After speaking with an agent, your customer expects a skilled technician with the correct parts to show up on‑site. But what if your customer's technician was also their case agent?

During this webinar, Jonathan Zur, Service Program Manager at HP Indigo, will explain how product uptime and customer satisfaction improved after enlisting their field service engineers as mobile case agents who could schedule their own visits. He will be joined by Nikki Narang, Senior Product Manager at ServiceNow, to discuss how a unified technology platform for field service and customer service can decrease problem resolution times.

Key Takeaways

  • What benefits were achieved by allocating primary field engineers to customers
  • How HP Indigo approached knowledge management for complex systems serviced by a global team of 1,000 field engineers
  • Why a single platform assists delivery of an effortless customer service experience from request to resolution

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
    No
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..

Yes
No