• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Critical Success Factors for Moving from a Technology Focus to an IT Services Company

Most senior IT leaders will tell you that a key element of their IT strategic objectives is to shift their organizational culture, processes, and tools from a technology focus to an IT services model. This is supported by numerous industry articles and research that describe the CIO as an IT services broker who has the challenge of managing dual operating models—balancing innovation with “keep the lights” on delivery processes.

In this On Demand webinar, Troy DuMoulin, VP Research & Development at Pink Elephant, will look at the IT Governance, People, Process, Product, and Partner elements that need to be in place to make this aspiration a reality. He will also discuss: 

  • The Three Architectures of a Service‑Based Organization
  • Speaking the Language of the Business
  • Financial Transparency & Service Accounting

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