Customer Service 2020: Four Steps to Modernize Service Experiences

Customer service has gone through tectonic changes over the past decade — it morphed from being an activity that companies simply had to do into a competitive differentiator. In fact, the service experience is a key ingredient of success for firms such as Amazon, Zappos and Uber. Aberdeen's research shows that companies that navigate this transition well truly maximize their performance across customer experience and operational measures. Join ServiceNow and Omer Minkara, VP and Principal Analyst at Aberdeen, in partnership with Argyle, to learn about:

The ROI of delivering best‑in‑class service experiences

  • How service leaders engage the right customers through the right channel
  • Four steps to transform your customer service
  • Answers to your top service challenges

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