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Customer Service Experience - The Road To Transformation

Providing an exceptional experience that wins the hearts and minds of customers is a top priority for companies working to digitally transform their businesses.

In fact, Gartner’s 2017 Customer Experience Marketing Survey found that two‑thirds of companies say they compete mostly on the basis of customer experience. With today’s customers wielding more and more power, businesses are feeling the need to improve the customer experience and invest in technologies to speed the journey to this destination.

Join us in this webinar, where Claudia Gindorf‑Bjelkengren (Director Customer Service Transformation EMEA at ServiceNow) and Nealoy Mistry (Senior Advisory Consultant, Customer Service Management EMEA at ServiceNow) will be discussing what they have learned on the road to successful customer service transformation, including:

The pre‑requisites before getting started The pitfalls to avoid Best practices in implementation Answers to the fundamental question ‘Why is transformation important?’

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