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Customer Service Management Spotlight

Major Issue Management is one of several exciting new features included in the Customer Service Management London release.

Listen to learn more about new capabilities available in this release:

Customer Service Management

  • Virtual Agent
  • Agent Workspace (*Limited Access)
  • Major Issue Management
  • Case Management Enhancements

Field Service Management / Customer Service Management & Communities

  • Guided Setup

* Limited Access: Capabilities identified as Limited Access are not generally available, but are fully tested and supported. They are only provided to a limited number of pre‑selected customers for evaluation. Limited Access capabilities may be generally available in the next ServiceNow software release. 

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