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Configuration versus Customization

Now available on demand

To customize, or not to customize?

The decision on whether to customize your ServiceNow environment can be tricky. Many people assume that customizations can complicate future upgrades, but some organizations need highly specific capabilities to accommodate unique practices and business needs.

In this webinar, Travis Toulson, senior ServiceNow architect at GlideFast Consulting, and Jeremy Duncan, platform architect at ServiceNow, will share expert tips and best practices that can help you resolve the customization‑versus‑configuration dilemma. Key topics include:

  • Why the “customization is bad” mindset isn’t always true
  • How to adopt a risk‑management‑driven approach to customization decisions
  • How to mitigate and manage customization risk through isolation and managing dependency

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch